We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Window
You may request a return within 14 days of receiving your item.
2. Conditions for Returns
To be eligible for a return:
The item must be unused, in the same condition that you received it, and in its original packaging.
Items that are damaged, used, or missing parts for reasons not due to our error may not be accepted.
Custom or special-order items are non-refundable, unless they arrive damaged or defective.
3. Return Process
To start a return, please contact us with the following information:
Your order number
Reason for the return
Clear photos or videos (if the item is damaged or defective)
Once your return is approved, we will provide the return address and instructions.
4. Return Shipping
Buyers are responsible for return shipping costs unless the item is defective or we sent the wrong item.
We recommend using a trackable shipping method.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 3–7 business days.
6. Contact Us
For any questions about returns or exchanges, feel free to contact us via:
📞 Phone / WhatsApp / WeChat: 19866673135